Staff Training & Competency Development

Our training programs are designed to ensure maximum customer satisfaction and exceptional service. We provide training resources for new hires, continuing education programs for existing employees, and other training materials to ensure all employees can fulfil their duties and meet company objectives. We get to know property-level employees on a personal level so that we can understand their needs from a management perspective.

We offer the following practical training programs:

  • Communications Skills
  • Customer Service Skills
  • Effective Communication in Customer Service
  • Events Management
  • Food & Beverage Management
  • Food Safety & Hygiene
  • Front Office Operations
  • Housekeeping Professional
  • Ownership Accountability & Responsibility Training
  • Problem Solving Skills
  • Restaurant Management & Operations
  • Reputation Management
  • Revenue Management
  • Sales & Marketing
  • Service Delivery Essentials
  • Training of the Trainer
  • Work Ethics & Etiquette
how can we help you?

Contact us at the Outstanding Solutions office nearest to you or submit a business inquiry online.

I’m very impressed with the recruiting services from Outstanding solutions. All their efforts helped to accelerate the hiring process and find great candidates for our Company. Our experience with Outstanding solutions has been very positive.

General Manager, Regency Park Hotel

looking for a reliable hospitality consultant?