We provide customized hospitality management services, tailored to the circumstances, requirements and targets of each single property. This can ranged from a combination of the following services:
Guestroom and Food & Beverage Service
Guest reviews scores is are a direct result of the service standards at your hotel. Our management team implement quality standard assessment of operations and procedures aimed at achieving high satisfaction levels. We take the time to look at hotel operations from the guest’s perspective so that we can make more meaningful customer service change recommendations. We follow the path of the guest from the first encounter through their stay. Details such as how long it takes for a guest services representative to pick up the phone, answer emails, how clean the rooms are, and whether staff members are wearing proper uniforms are documented for further review. We can also evaluate cash handling, food ticket and beverage controls, and other processes during a quality control auditing phase.
Advice on Marketing Strategies
The success of any hotel lies on a comprehensive marketing strategy. Outstanding Solutions will advise on strategies such as online marketing, online distribution, promotions based on local and international market conditions and representations at the trade fairs and showcases.
As hospitality experts, we do project coordination for hotels, restaurants and hospitality projects such as apprenticeship programs, learning and development programs. We oversee the projects to ensure the desired result is achieved, at the desired time, the most efficient resources are used and the different interests involved are satisfied.
At Outstanding Solutions, we approach hospitality project management in a fully comprehensive way. We have considerable experience in ground-up projects as well as coordination.