Mystery Shopping

 

  • Mystery Shopping

Guest reviews scores is a direct result of the service standards at your hotel. Our management team implements quality standard assessment of operations and procedures aimed at achieving high satisfaction levels. We take the time to look at hotel operations from the guest’s perspective so that we can make more meaningful customer service change recommendations. We follow the path of the guest from the first encounter throughout their stay. Details such as how long it takes for a guest services representative to pick up the phone, answer emails, cleanliness of the rooms, and whether staff members are wearing proper uniforms are documented for further review. We can also evaluate cash handling, food ticket and beverage controls, and other processes during a quality control auditing phase.

 

 

how can we help you?

Contact us at the Outstanding Solutions office nearest to you or submit a business inquiry online.

I’m very impressed with the recruiting services from Outstanding solutions. All their efforts helped to accelerate the hiring process and find great candidates for our Company. Our experience with Outstanding solutions has been very positive.

Alberto
General Manager, Regency Park Hotel

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