- Mystery Shopping
Guest reviews scores is a direct result of the service standards at your hotel. Our management team implements quality standard assessment of operations and procedures aimed at achieving high satisfaction levels. We take the time to look at hotel operations from the guest’s perspective so that we can make more meaningful customer service change recommendations. We follow the path of the guest from the first encounter throughout their stay. Details such as how long it takes for a guest services representative to pick up the phone, answer emails, cleanliness of the rooms, and whether staff members are wearing proper uniforms are documented for further review. We can also evaluate cash handling, food ticket and beverage controls, and other processes during a quality control auditing phase.