Reservation & Office Agent

A lodge in Arusha is looking for a reservations and office agent who will be in charge of reservations, providing customer service and selling the hotel’s services and products. He/She will be in charge of assisting customers with the planning and the booking aspect of their stay.

Department: Front Office
Project Location(s): Arusha, Tanzania
Education: Bachelor Degree
Compensation: Gross TSH 1,350,000 -1,850,000 per month

Responsibilities include but not limited to:

  • Create a positive hotel image in every interaction with internal and external customers.
  • Build and maintain positive relationships with all external customers and in-house guests in order to anticipate their needs.
  • Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
  • Process reservations in a timely manner.
  • Receive and answer company phone calls in a timely and polite manner.
  • Handle daily correspondence. Respond to enquiries and make reservations as needed in a timely and polite manner.
  • Prepare the expected arrival list (Managers’ organizer).
  • Know the type of rooms available, their location and layout.
  • Know the Terms & Conditions of Sale applicable to each customer (including rates and payment plans).
  • Communicate reservation information to the front desk.
  • Process cancellations and modifications; promptly relay this information to the front desk.
  • Understand the hotel’s policy on guaranteed reservations and no-shows.
  • Assist all departments in being receptive to guests needs.
  • Be aware of all Front Office procedures and assist with reception duties when required.
  • Help develop room revenue.
  • Give personal recognition to guests.
  • Provide feedback from guests to managers.
  • Anticipate guests needs, handle guest queries and solve problems.
  • Update and help maintain accurate Guest Data.
  • Promote goodwill by being courteous, friendly, and helpful to guests, managers and fellow employees.
  • Be willing to undertake any reasonable request made by management in any other area of the hotel.
  • Maintain a clean and neat appearance and work area at all times.
  • Participate in regular appraisal meetings.
  • Identify a programme of personal training and development.
  • Participate in evaluation processes, reviewing personal development against achievement of Business Objectives.

Minimum Qualifications

  • Three years work experience in the hospitality industry
  • English language proficiency
  • Strong customer service & sales experience
  • Excellent interactive listening skills
  • Must have the ability to work on weekends
  • Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations

Preferred Qualities

  • Customer-oriented and friendly
  • Effective communications skills both verbal and non verbal
  • Prioritization and time management skills
  • Problem solving skills
  • Ability to work under pressure
  • Foreign language is a bonus

Application Deadline: 23rd  January 2019

how can we help you?

Contact us at the Outstanding Solutions office nearest to you or submit a business inquiry online.

The Outstanding Solutions team is always most helpful and proactive. They have provided invaluable support to us in staff recruitment and training.

Company Advisor, Kilemakyaro Mountain Lodge

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