Reservation & Office Agent

A lodge in Arusha is looking for a reservations and office agent who will be in charge of reservations, providing customer service and selling the hotel’s services and products. He/She will be in charge of assisting customers with the planning and the booking aspect of their stay.

Department: Front Office
Project Location(s): Arusha, Tanzania
Education: Bachelor Degree
Compensation: Gross TSH 1,350,000 -1,850,000 per month

Responsibilities include but not limited to:

  • Create a positive hotel image in every interaction with internal and external customers.
  • Build and maintain positive relationships with all external customers and in-house guests in order to anticipate their needs.
  • Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
  • Process reservations in a timely manner.
  • Receive and answer company phone calls in a timely and polite manner.
  • Handle daily correspondence. Respond to enquiries and make reservations as needed in a timely and polite manner.
  • Prepare the expected arrival list (Managers’ organizer).
  • Know the type of rooms available, their location and layout.
  • Know the Terms & Conditions of Sale applicable to each customer (including rates and payment plans).
  • Communicate reservation information to the front desk.
  • Process cancellations and modifications; promptly relay this information to the front desk.
  • Understand the hotel’s policy on guaranteed reservations and no-shows.
  • Assist all departments in being receptive to guests needs.
  • Be aware of all Front Office procedures and assist with reception duties when required.
  • Help develop room revenue.
  • Give personal recognition to guests.
  • Provide feedback from guests to managers.
  • Anticipate guests needs, handle guest queries and solve problems.
  • Update and help maintain accurate Guest Data.
  • Promote goodwill by being courteous, friendly, and helpful to guests, managers and fellow employees.
  • Be willing to undertake any reasonable request made by management in any other area of the hotel.
  • Maintain a clean and neat appearance and work area at all times.
  • Participate in regular appraisal meetings.
  • Identify a programme of personal training and development.
  • Participate in evaluation processes, reviewing personal development against achievement of Business Objectives.

Minimum Qualifications

  • Three years work experience in the hospitality industry
  • English language proficiency
  • Strong customer service & sales experience
  • Excellent interactive listening skills
  • Must have the ability to work on weekends
  • Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations

Preferred Qualities

  • Customer-oriented and friendly
  • Effective communications skills both verbal and non verbal
  • Prioritization and time management skills
  • Problem solving skills
  • Ability to work under pressure
  • Foreign language is a bonus

Application Deadline: 23rd  January 2019

how can we help you?

Contact us at the Outstanding Solutions office nearest to you or submit a business inquiry online.

The Outstanding Solutions team is always most helpful and proactive. They have provided invaluable support to us in staff recruitment and training.

Lucy
Company Advisor, Kilemakyaro Mountain Lodge

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