MANAGEMENT COUPLE

Our client a luxury restaurant and soon to be lodge is recruiting for a mature experienced management couple who are ambitious and hardworking to join their team! Between the couple, we are looking to have the following key areas filled:

Food & Beverage Manager:

Who will take a lead in forecasting, planning and controlling the ordering of food and beverages for our hospitality property. You will also be expected to lead your team by an example.

Lodge Management:

Manage all staff and logistics such as customer service, food service, maintenance, and landscaping. The overall goal is to keep the client’s guests happy and provide a pleasurable experience for everyone that comes.

Department: Hotel Operations
Project Location(s): Arusha, Tanzania
Education: Bachelor Degree
Compensation: Negotiable

Responsibilities

  • Overseeing the full management functions of this Lodge, all meals (breakfast, lunch and dinner) served,
  • Assist department supervisors with day to day tasks,
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance,
  • Welcoming and checking in of guests,
  • Establish targets, KPI’s, schedules, policies and procedures,
  • Handling customer complaints and queries,
  • Comply with all health and safety regulations,
  • Ensure that company standards for guest services, décor, and housekeeping are met,
  • Daily lodge banking, sales & expense reports and reconciliations,
  • Completing all month-end duties as per property accounts,
  • Compiling, monitoring and controlling of budgets during the financial year,
  • Stock takes and control at month end,
  • Financial and operational business reports to Head Office,
  • Managing stock control,
  • Managing Bar service and control,
  • Management of guest delight activities,
  • Answer questions from guests about hotel policies and services,
  • Overall oversight of hospitality food, general appearance and management of maintenance issues,
  • Ensuring effective communications when guests move on to another destination or require transfers – assisting with preparing welcome notes and indemnities, as required,
  • Hosting at meals as required and per schedule,
  • Organize for events and other activities that can be catered at the premises,
  • Interview, hire, train, and sometimes fire staff members.

Minimum Qualifications

  • Hospitality (Hotel / Lodge Management) Diploma or Degree,
  • Minimum 8-10 years’ experience in high end lodging/restaurant operations,
  • Up to date with food and beverages trends and best practices
  • Strong leadership skills,
  • Innovative and creative – To drive the hospitality at the lodge to new levels,
  • Between the Couple the following Skills would be required:
    • 4+/5 Star Lodge experience required (African experience preferred)
    • Must be experienced in training
    • F&B – Chef/Kitchen experience, Rooms Division, cost control and have strong administrative skills all round.
    • Front Office / F&B Administrative experience
    • Hospitality Sales and Marketing experience
    • Ability to speak more than one language (multi- lingual)

Application Requirements

  • We require detailed and professional CV’s
  • Applications must have individual Head and Shoulders photos of each partner
  • Full details on all certifications / qualifications – preferable with scanned copies attached
  • Full details and breakdown of current or last salary – preferable with copy of pay slip attached
  • Reference letter from previous employers
  • Applicants available immediately or at short notice will get preference

Application Deadline: 26th August 2019

how can we help you?

Contact us at the Outstanding Solutions office nearest to you or submit a business inquiry online.

I’m very impressed with the recruiting services from Outstanding solutions. All their efforts helped to accelerate the hiring process and find great candidates for our Company. Our experience with Outstanding solutions has been very positive.

Alberto
General Manager, Regency Park Hotel

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